1.54 Nursery Parents Admissions Policy & Contract


Welcome to Shine Nursery

At Shine we believe that every individual child deserves the best possible start in life enabling them to fulfil their potential.  We pride ourselves on our friendly and professional services ensuring that all families feel welcome.

Your child will be safe and secure in a rich and varied environment which supports children’s learning and development, giving them the confidence to explore our award winning building with exceptional indoor and outdoor space.

Shine Nursery is a 30 place Ofsted registered nursery, and is part of “Shine (East Norfolk) a charitable organisation based in Great Yarmouth.

Your Child is able to join the nursery at the age of two until their fifth birthday. In the event of us not having a place for your child we will be happy to place them on the waiting list, they will then be offered a place when one becomes available on a first come, first serve basis. When you accept a place, a contract is made between you and Shine nursery

The following are the terms and conditions of that contract.

Contact details


The Alpha Centre

Alpha Road

Great Yarmouth


NR31 0LG

01493 661000


Terms and conditions

·         Opening Hours

·         Monday to Thursday 8am- 6pm

·         Friday 8am-5pm

·         Breakfast, Lunch and light tea are available and may include an additional charge

·         An offer of a place for your child is accepted by completing the Nursery Registration form


·         Full day care costs

·         Aged 2 yrs. £4.85 an Hour

·         Aged 3yrs plus £3.85 an Hour

·         You may be entitled to free child care spaces, to see if your child is eligible please speak to a staff member or go on line and contact :-

·         Or call the Family Information Service on 0344 800 8020.

Fees are asked for on the first day of every month by way of an invoice, payments can be made by cheque or cash, In the event of a re-presented cheque payment, a minimum charge of £20 per occasion will apply.

In the event of your child not attending for family holidays, you will need to give one months’ notice, and a 30% retainer fee will be charged instead of the full cost this is to enable us to keep your child’s place open.

Shine requires four weeks’ notice if you no longer wish for your child to attend or four weeks fees in lieu of notice.

Please be aware that all sessions booked are chargeable irrespective of whether your child attends or not. Refunds cannot be given for any missed days due to sickness or any other circumstances  

Your child’s place may be at risk if fees remain outstanding for more than fourteen days beyond the date of payment. Please speak to a member of staff if you are experiencing difficulty with payments.

Shine Board of trustees regulates the price of the fees in line with Norfolk County Council. In the event of a fee increase Shine will endeavour to give one months’ notice of the changes.

Child safety

For the security of both children and staff, CCTV cameras are in operation within Shines premises. The footage remains strictly confidential and may be viewed only by authorised members of management and staff, regulatory authorities, social services and the police. For reasons of data protection, parents are not permitted to view the footage which is preserved for up to 30 days and accordance with the Data Protection Act 1998.

For your child’s safety a list of responsible adults who are authorised to collect your child, along with a password, needs to be filled in on the registration form. Under no circumstances will your child be allowed to leave the nursery with anyone whose name does not appear on the list of responsible adults, unless by prior arrangement. In order to make such an arrangement Shine must have the name, telephone number of the person permitted to collect your child and their password.

Shine has a legal obligation to report to Norfolk safeguarding team if a child is at risk of significant harm, under certain circumstances this may be done without informing you ( for further information please see Shines Safeguarding policy).

Illness and injury

If your child is suffering from a communicable illness, he or she should not attend nursery until the infection has cleared (see Shines sickness policy for further information).

Please notify Shine if your child will be absent from nursery due to illness.

If your child becomes ill whilst at Nursery, Shine will contact you (or the emergency contact on the registration form).

Shine will administer required, medication upon completion by you of Shines medication consent form.

Shine reserves the right to administer basic first aid, by first aid trained staff when necessary.

Late collection and uncollected children.

In the event a parent/carer is late or fails to collect their child, the following procedures are in place.

The senior will telephone the parent/carer to determine when they are likely to collect their child. You may be liable to pay a surcharge for the late collection of your child £10 per 15 minutes over the due collection time.

In the event that the senior is unable to contact the parent/carer, a telephone call will be made to the named emergency contact to determine the whereabouts of the parent/carer or to arrange collection of the child.

At all times two members of staff will remain with the uncollected child, one of which will be the senior nursery practitioner.

In the event that the senior is unable to contact the parent/carer or the named emergency contact, the senior will contact the police and children services after 45 minutes of the child being uncollected.

Dietary requirements

We will work with you to provide suitable healthy meals for your child, ensuring any dietary requirements are adhered to. Please ensure that Shine is informed of any allergies or dietary requirements that your child may have (see food and drink policy)

Positive behaviour within our nursery

Children gain respect through interaction with caring adults who show them respect and value their individual personalities. Positive, caring and polite behaviour will be encouraged and praised at all times in an environment where children learn to respect themselves, other people and their surroundings.

If Shine considers that your child is disruptive or displays inappropriate behaviour that cannot be rectified with careful nurturing, or that parent/carers behave in such a way that it affects, or is likely to affect, the progress of their child or other children, or that parents/carers are threatening or abusive to Nursery staff, we may require you to withdraw your child from the setting, on a temporary or permanent basis this will be at the discretion of the Manager or board of trustees.

If you have any concerns or are not happy with the care that your child is receiving, please speak to a member of staff, if your concerns cannot be rectified Shine has a complaints procedure (see compliments and Complaints policy)


The nursery occasionally takes photographs which are used in your child’s learning journey and which may be used in training or promotional materials, consent will be sought.


Shine maintains insurance required by law, the current Employers liability and public liability insurance policies are displayed on the notice board in the foyer

Shine does not accept responsibility for accidental injury or loss of or damage to property your child brings to nursery.

Parent/carers are responsible for their child whilst on the nursery premises before and after each session.

Shine does not accept responsibility for any loss suffered by parent/carers, arising from the temporary closure of the nursery or the non-admittance of your child to the nursery.

Babysitting by Shine staff

Any babysitting service provided by a member of Shine’s staff to a parent falls outside the contract which exists between Shine and the parent. The babysitting service is the subject of a separate contract between the parent and the member of staff in which the nursery has no involvement whatsoever.


Whilst we welcome applications from children with additional needs or a disability, our ratios are constantly monitored to ensure that the needs of every child are met.

Policies and procedures

Full copies of Shines policies and procedures are available on request


Parent/carer signature  ………………………………………Date…………………….


Manager/senior signature……………………………………Date……………………



Shines adheres strictly to the Equality Act 2010 and are an inclusive nursery that welcomes children from all backgrounds and abilities.



Evaluation and review

This policy and the way it operates will be reviewed annually






Food & Drink Policy



1.67 Food and Drink Policy



Aim of policy


Promote the good health of children through providing a healthy, balanced and nutritious meals, snacks and drinks in an environment that promotes healthy choices. Shine will obtain any special dietary requirements, preferences and food allergies that each child has, and any special health requirements. We will record and act on information from parents and carers about their child's dietary needs’. Fresh drinking water will be available and accessible at all times.



  • Shine is committed to being a Health Promoting Early Years setting


  • Staff will be given information about the specific dietary needs of the children in the setting. New staff will only give food and drink to children after insuring they have checked each child’s individual dietary requirements. Whilst this information is confidential serving of food ensures that each child’s specific requirements are met. All food hygiene matters will be included in staff training


  • We will advise Norfolk County Council Food Standard Agency and Ofsted within 7 days of any food poisoning affecting three or more children looked after on the premises


  • When parents/ carers register with shine, information will be taken which will include each child’s individual specific dietary requirement including their likes and dislikes. Allergies which may be triggered by certain foods/drinks will be listed on the allergies sheet which is displayed on the wall in the kitchen. Cultural and religious diets will be respected and valued


  • Water will be accessible throughout the day in the setting. Care will be taken to ensure all children have regular drinks of water or milk at all times


  • We will provide a healthy nutritious diet for the children attending the setting, promoting healthy eating in line with current guidance.  We will ensure that religious/dietary needs are sourced and prepared appropriately.   We will encourage the children to enjoy the variety of diets within our communities


  • Children will be encouraged, where appropriate, to help prepare foods for meal times.  If possible, opportunity will be given to grow vegetables in Shines allotment area to give  the children the opportunity to sample the products of their work


  • Information on what the children have eaten will be shared with parents / carers. Nursery children’s are written in their nursery home communication book. Shortbreak children is discussed verbally with the parents


  • Staff will wash hands before preparing and serving any snacks and meals, using the anti-bacterial hand wash provided.   Only paper towels or hand-driers will be used in an attempt to minimise cross-infections.  Staff will demonstrate good practice and be positive role models for the children and trainees


  • PPE to be worn when handling food


  • All opened food,(In fridges and cupboards)  must have a date opened label attached, be wrapped in cling film or a secure food bag. Any opened undated food will be thrown away.


  • All children will wash their hands before and after every meal/snack, supported by staff where appropriate


·         We will promote social eating when having meals and snacks with all the children. Staff and children will sit together in small groups at tables within the room in a snack bar style


·         Children that struggle with large groups will be able to sit in a different area with dedicated staff, Parents and professionals linked to the child will be consulted with to ensure this is right for the child


  • All food will be stored in accordance with environmental health regulations, where required


  • Children will be involved in preparing for meal times, with staff capitalising on opportunities to promote skills such as matching, sorting, counting, etc.   Children will be given choices when possible


  • All tables will be cleaned with Anti-Bacterial Spray before and after meal times. All food on floor will cleaned away


  • Water and milk will always be provided at meal times


  • If a child does not eat their meal, they will be offered an alternative according to their dietary requirements


  • We will celebrate special occasions and birthdays and food may be part of these celebrations. Where possible we will inform the parents of these celebrations and what the children will be eating. Parents’ choice on their chid attending the celebrations will be taken in account at all times


  • Only staff who have received Basic Food Hygiene training will be able to prepare meals and snacks


  • Good hygiene will be practiced in all areas of Shine.  The kitchen and food preparation area will meet the requirements of the Environmental Health Inspectorate, who may visit at any time to ensure compliance with their regulations


  • All food will be stored in accordance with environmental health regulations, where required. Fridges are cleaned regularly and a logged on the fridge cleaning sheet


·         We refrain from using peanuts or nut products within Shine due to allergies. If any lunch boxes contain nut products, they will be sent home unopened. New parents will be made aware not to bring nuts in the Shine


·         In order to protect children with food allergies, we will not allow children to share and swap their food with one another






 Packed lunches

·          Parents are  encouraged to send their child with healthy packed lunches


·         We discourage packed lunch contents that consist largely of crisps, processed foods and   sweet products such as cakes or biscuits. Fizzy drinks are not allowed in packed lunches. Shine can link into specialist health professionals when need be for children that will only eat specific foods.


·         Staff  will sit with children to eat their lunch so that the mealtime is a social occasion


Hot drinks

 Only Youth Club children will be allowed to have hot drinks within the session, these will be drunk at the table at snack time


·         Slightly warm drinks will be offered to children during the winter months




Evaluation and review

This policy and the way it operates will be reviewed annually






  1.7 – Shine - Safeguarding Children Policy





The designated safeguarding officers are:


Belinda Crayston(Manager) and Sarah Southernwood (Deputy Manager)


Trustee safeguarding officer is:  Gerry Budworth (Trustee)


Their role is to oversee and ensure that our safeguarding children policy is fully implemented and that we attain “Safer Programme” standards.


The Role of the Trustee Board and Manager:

Must ensure that safeguarding policies and procedures are adhered to under the guidance of the Norfolk Safeguarding Children’s Board (NSCB)


Shine’s Safeguarding Policy is underpinned by Article 19 of the United Nations convention of the Rights of the child and takes effect within the current legal framework, particularly the Children Act 1989 and Children Act 2004 and those established by Norfolk’s Local Safeguarding Children Board.


The Children Act 1989, Children Act 2004 states that in all considerations of a child’s circumstances, the child’s welfare must be held as paramount, and that due attention must be paid to the individual needs of each child.


Helping, advising and supporting families and siblings of children with special needs means all our actions must take account of the children’s best interests and we must further ensure that children are protected from all forms of abuse.


Our work involves direct contact with children and inevitably, some will be in need of protection.  In these situations, we all have a clear responsibility to act.  This Policy sets out what each member of shine must do in those situations.


This policy covers all children and young people up to the age of 18.


To ensure that managing staff are trained to a level of “Designated safeguarding officer” or Safeguarding Lead Practitioner (SLP)


Policy Aim

As members of “Safer Programme”, we aim to attain their standards in all our activities with children, young people and their families /carers. We will adhere to this by working to their guidelines. This policy is regularly promoted at staff supervision and is on display on the notice board.


Duties include:


  • Monitoring and recording concerns
  • Making referrals to Children’s Services without delay
  • Liaison with other agencies
  • Arranging training for all staff
  • Sharing information if there is a concern





Safeguarding and Safer Recruitment


This Safeguarding and Safer Recruitment Policy applies to all aspects of Shine including the Early Years Foundation Stage.

it is of fundamental importance to attract, recruit and retain staff of the highest calibre who share Shines commitments to Safer Recruitment as below:


  • To comply with all relevant recommendations and guidance including the recommendations of the “Safeguarding in early years and childcare”
  • safeguard and promote the welfare of children by carrying out all necessary pre-employment checks
  • To deter prospective candidates who are unsuitable to work with children and identify and reject applicants who are unsuitable to work with children
  • We will give clarity to all those applying for advertised posts so that Shine can recruit the best possible staff on the basis of their merits, abilities and suitability for the position
  • We adhere to our Equal Opportunities policy by ensuring that all job applicants are considered equitably and consistently, so that no applicant is treated unfairly on any grounds, including race, colour, nationality, ethnic or national origin, religious belief, sex or sexual orientation, marital status, disability or age
  • DBS policy adhered to


Recruitment and Selection Procedure


Inviting Applications

Advertisements for posts, whether in newspapers, journals or online, will include the following statement:


  • Appointment to this position is subject to an enhanced Disclosure and Barring Service check (DBS) and receipt of suitable references


Prospective applicants will be supplied with the following:


  • Job description and person specification
  • an application form
  • 6.4 Equal opportunities monitoring form
  • 6.6 Pre-employment health screening questionnaire
  • Organisation leaflets


All applicants for employment will be required to complete the application form. Incomplete application forms will not be accepted. Curriculum Vitae will not be accepted in place of the completed application form under any circumstances.


Short listing and References


  • At least two members of senior staff /trustees will be involved in scrutinising application forms and shortlisting of applicants will be against the person specification for the post.
  • Information concerning age, medical history, disability or DBS will not be used to shortlist candidates.
  • All offers of employment will be subject to the receipt of a minimum of two satisfactory references, one of which must be from the applicant's current or most recent employer. If the current/most recent employment does/did not involve work with children, then the second referee should be from the employer with whom the applicant most recently worked with children.
  • All referees will be sent a copy of the job description and person specification for the role for which the applicant has applied.
  • We will compare all references with any information given on the application form. Any discrepancies or inconsistencies in the information will be taken up with the applicant before any appointment is confirmed.
  • Where necessary, referees will be contacted by telephone or email in order to clarify any anomalies or discrepancies. A detailed written note will be kept of such exchanges.
  • All written references will be followed up with a phone call
  • Where necessary, previous employers who have not been named will be contacted in order to clarify any anomalies or discrepancies; a detailed written note will be kept of such exchanges.
  • Successful applicants (candidates) will be invited to an interview.


Interviewing Candidates


  • At least two members of senior staff /trustees will be involved in interviewing applicants will be against the person specification for the post.
  • The current manager (Belinda Crayston) has Safer Recruitment and full Warner training.
  • Interviewees will be invited to attend a formal, face to face initial interview, at which their relevant skills and experience will be discussed in more detail. Candidates will always be required to explain any gaps in their employment history satisfactory
  • Successful candidates will be notified by telephone and confirmed in a provisional offer letter subject to satisfactory references and DBS.
  • Induction will be carried out once all checks have been received and passed by relevant seniors/trustees


Definition of a child

For purpose of these procedures, a child is a person between 0-18 years of age.


What is Abuse and Neglect? (Taken from “Working together 2015”)


Abuse and neglect are forms of maltreatment of a child. Somebody may abuse or neglect a child by inflicting harm, or by failing to act to prevent harm. Children may be abused within a family, community or an institutional setting.  By those known to them or, more rarely, by a stranger for example, via the internet. They may be abused by an adult or adults, or another child or children.  


           PHYSICAL ABUSE:

May involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm to a child. Physical harm may also be caused when a parent or carer fabricates the symptoms of, or deliberately induces, illness in a child.



Emotional abuse is the persistent emotional maltreatment of a child such as to cause severe and persistent adverse effects on the child’s emotional development. It may involve conveying to children that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person. It may include not giving the child opportunities to express their views deliberately silencing them or “making fun” of what they say or how they communicate. It may feature age or developmentally inappropriate expectations being imposed on children. These may include interactions that are beyond the child’s developmental capability, as well as over protection and limitations of exploration and learning, or preventing the child participating in normal social interaction. It may involve seeing or hearing the ill treatment of another. It may involve serious bullying (including cyber bullying), causing children frequently to feel frightened or in danger, or the exploitation or corruption of children. Some level of emotional abuse is involved in all types of maltreatment of a child, though it may occur alone.


Sexual abuse involves forcing or enticing a child or young person to take part in sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening. The activities may involve, physical contact including assault by penetration (for example, rape or oral sex) or non penetrative acts such as masturbation, kissing, rubbing, and touching outside of clothing. They may also include non contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse (including via the internet). Sexual abuse is not solely perpetrated by adult males. Woman can also commit acts of sexual abuse, as can other children.


Neglect is the persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development.  Neglect may occur during pregnancy as a result of maternal substance abuse. Once a child is born, neglect may involve a parent or carer failing to:

       provide adequate food and clothing, shelter including exclusion from home or abandonment;

       protect a child from physical and emotional harm or danger;

       ensure adequate supervision including the use of inadequate care-givers or;

        ensure access to appropriate medical care or treatment;


 It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.


Reference: working together to safe guard children 2015


Responsibility of Shine

Shine will ensure that all personnel are adequately equipped and supported and trained to put this Policy into practice.  All personnel will be made aware of the detail of the regulatory framework of the NSCB guidelines.  Shine will ensure that systems are in place for the recording of all situations where it is felt inadequate protection is available to children who need it, and to draw the attention of the designated child protection officersBelinda Crayston (manager) – Sarah Southernwood (deputy manager) or the trustee child protection officer Gerry Budworth.


All of shine’s employees, volunteers and trustees will be subject to a robust enhanced Disclosure & Barring Service checks and suitable references


Responsibility of Employees

All personnel have a responsibility to share information when they believe that a child may be experiencing harm or abuse and must abide by the procedures set out below.


You MUST refer; not investigate.


Safeguarding Procedures

It is not shine’s role to investigate child abuse.  We are, however, all responsible for sharing information when we recognise that children may be experiencing harm or abuse.  Shine’s Safeguarding Policy sets out what all shine’s staff must do in situations where children may need protection.


All Shine’s personnel (paid and unpaid) have a responsibility to share information when they believe that a child may be experiencing harm or abuse.


All personnel must abide the contents and procedures set out in Norfolk Safeguarding Children Board (NSCB). Shine’spolicy follows the guidance set out in these policies for voluntary organisations.


All Shine personnel must understand how this policy affects them, and the procedures, which they must follow.


There may be occasions when personnel may have to take immediate action in case of an emergency however; where appropriate share the information with the dedicated officer as soon as possible.




Local Authority and Police must lead any investigation into any allegation, regarding safeguarding

  • Child protection and safeguarding referrals should be made to the MASH team and Followed up in writing, preferably on an NSCB1 within 24 hours. 
  • Telephone 0344 800 8020
  • Referral Forms sent to Email : Mash @ – Fax : 01603 762445

Post; The MASH Team Manager

Floor 5

Vantage House

Fishers Lane



  • For specialist Police advice you can contact the Duty Detective Sergeant

Email  This email address is being protected from spambots. You need JavaScript enabled to view it.

Call direct dial 01603 276151

  • Professional consultations can be sought via the MASH on 0344 800 8020



Reporting of Concerns


When concerns do arise the following procedures must be adhered to:


·         The person to share your immediate concerns with is the senior worker on shift for the day, they will inform the designated safeguarding officer’s Belinda Crayston (manager) or Sarah Southernwood (Deputy Manager) who will inform the trustee safeguarding officer Gerry Budworth

·         Belinda Crayston (manager), Gerry Budworth (trustee) and Louise Eastwoods (chairperson) contact details are sealed in an envelope on the staff board in the kitchenette area.

·         If the concern indicates any staff member or volunteer the Manager or Chair Person will immediately (or within a 24 hours period and immediately follow it up in writing) notify the Local Authority Designated Officer (LADO) 01630-223473 and the police as appropriate.

We will use the referral forms on the NSCB website (Also see whistle blowing policy)

·          If the manager could be implicated in the allegation, then it needs to be reported straight to the trustee child protection officer who will inform the LADO team (procedure 8.3  –NSCB policy and protocols)

·         Depending upon the nature of concern inform the parent of the child that further action is to be taken.  If the nature of concern is of a sexual and/or physical nature, do not contact the parent refer to Children’s Services or the police immediately.

·         Prepare a confidential file recording all notes concerns and conversation using the relevant shine form – (shine Safeguarding Record of concern, Incident, Disclosure) which can be found in staff kitchenette area in the labelled draw (4.19)

·         Record the facts objectively in writing (state what you know, not what you assume)

·         Hand the form in to either the Manager or trustee child protection officer who will fill the relevant paperwork and notify Children’s Services  

·         If either dedicated child protection officers are unavailable then contact the chair of trustees Louise Eastwood (contact details available in the kitchenette) and ring the Mash consultation line --- 0344 800 8020

·         Support the child in question if appropriate. Listen to what is being told to you do not prompt, interrupt, make promises or keep secrets. Take all that is stated to you to be face value

·         DO NOT investigate any allegation.

·         Confidentiality must be adhered to at all times.

·         All phone call referrals will be followed up within writing to the appropriate Children Services team on an NSCB1 form within 24 hours.


What to record


It is important to record concerns. Your observations and those of other personnel matters build into a pattern or clearer picture.


·         Name of the child or adult you are working with

·          Details of the observation you have made

·         The place where you made the observation

·         Or, who passed the information on to you

·         The date and time of your observation

·         Your name and role

·         Facts, not opinion

·         Exact words used

·         The records must be very clear stating why you are concerned about the child



Shine will ensure personnel who raise concerns are:


·         Listened to and supported through any raised concerns

·         Provided with ongoing support and reassurance during any investigation

·         Supplied with information about external sources of support, including consulting Legal advice if needed.

·         Not treated in ways that maybe regarded as discriminatory.

·         Counselling if appropriate  


Court Proceedings involving personnel


·         In the case of any personnel being summoned to court as a witness to give evidence, The Board of Trustees and the Manager must be informed immediately.

·         Once summoned, it is obligatory to co-operate and any claim to confidentiality is not permitted.

·         Any formal requests to release a clients or personnel file should be referred directly to the Board of Trustees.

·         Legal advice/support will be provided if deemed necessary, by  shine’s company secretary


Retention periods

  • These will be adhered to as stated on NCC website



In the area of safeguarding the degree of confidentiality will be governed by the need to protect the child.  Whilst in normal circumstances all information held within shine about children will be treated as confidential, it must be made clear to all concerned that confidentiality may not be maintained if withholding of information will prejudice the welfare of the child.

Confidentiality guidelines will be adhered to in the case of all records being kept.


Guidance on Retention of Records

It is important that employers keep a clear and comprehensive summary of any allegations made, details of how the allegations were followed up and resolved, and of any action taken and decisions reached. These should be kept in a person’s confidential personnel file and a copy should be given to the individual.

Such information should be retained on file, including for people who leave the organisation at least until that person reaches normal retirement age, or for 10 years if that is longer. The purpose of the record is to enable accurate information to be given in response to any future request for a reference. It will provide clarification in cases where a future DBS disclosure reveals information from the police that an allegation was made but did not result in a prosecution or a conviction. It will also prevent unnecessary re investigation if, as sometimes happens, allegations resurface after a period of time.

Risk Assessments

Regarding DBS, with disclosures, current employees, prospective employees:

If a DBS check comes in and states that there is a disclosure, the manager/head needs to see the certificate and have a discussion with the individual to ascertain if a risk assessment is needed. If it is required, they should send the risk assessment and a copy of the certificate (with the individual’s consent) through to the DBS team /or HR Direct (Norfolk County Council) who will log it and pass the information to the LADO TEAM, who will complete the risk assessme



Guidelines for Appropriate Physical Contact with Children


At Shine we are aware that the children we work with require care and attention that involves physical contact however; staff should:  


·         Avoid unnecessary physical contact with the children. Where any form of touch takes place it should be related to the child’s needs, not the adult’s, and would normally be initiated by the child. 


The following quote is from the Home Office Document ‘Caring for young people and the vulnerable? – Guidance for preventing abuse of trust’.


‘ . . . Some behaviour such as cuddling another person when they are hurt or distressed or spontaneous activity such as celebratory embraces, for example on the sports’ field, would not normally be construed as sexual.’


Keep everything public; never be alone with a child.


·         On occasion when an injury occurs or a child is distressed the involved adult should explain to the child what he or she is doing but only with the consent of the injured party and in full view of as many persons as possible.


·         Avoid planning any activities, which rely on extended or frequent physical contact.


·         Staff are to work in pairs at all times when toileting or changing a child.


·         Shine operates a separate “1.30 Touch Policy” all personnel must be aware of this policy.









·         No child will be taken in any Trustee, staff or volunteer member’s car. Please refer to Shine’s policy for “Uncollected Children” when a child has not been collected from their session 


·         Parents are advised to check the credentials of any driver they use to transport their child both to and from Shine’s premises


·         In the case of a medical emergency an allocated Shine staff member will travel with a child to hospital in the ambulance. The child’s personnel file must be taken with the child.




·         Written permission must be sort from all parents / carers for all outings.


·         A form is provided for this purpose.


·         A risk assessment must be completed before each outing is to take place taking into account the children’s needs. 


  • The designated safeguarding officer must be consulted and fully informed of all outings; if they are not available then the alternate safeguarding officer must be informed.


Emergency child collection from group sessions


  • A password procedure is implemented at Shine and must be used every time an unexpected or different person is collecting the child.


  • Each child’s individual file contains a password that has been agreed with both the child and their parent/carer.


Shine adheres to the following Fundamental British Values, which are :-


·         Democracy:  making decisions together and listening to children’s and parent’s voices.  For example:  parent questionnaires.  Children are given opportunities to make decisions about choice of activities and resources they play with and giving opportunities to develop enquiring minds in an atmosphere where questions are valued.


What we do: Ensure that the child's, parent's and staff's voices are heard.


Evidence: We use our observations, interests of the child displays, circle time.


·         Rule of law:  understanding that rules matter, as mentioned in Personal Social and Emotional Development.  Shine consistently reinforce our high expectations of children.  Children are taught the value and reasons behind Shines rules that they are there to protect us, that everyone has a responsibility and the consequences when rules are broken.


What we do:  Support children to understand right and wrong, ensure children have a sense of fairness.


Evidence:  Setting rules, polices including SEND and safeguarding


·         Individual liberty:  freedom for all, for example reflecting on their differences and understanding that we are free to have different opinions.  Children are actively encouraged to make choices, knowing that they are in a safe and supportive environment.  We provide boundaries for children to make choices safely, through our provision of a safe enabling environment and effective teaching.


What we do:  Plan for individual child, information about child progress and development is shared with the child's parents.


Evidence:  Planning for individual next steps and supporting children to think critically.


·         Mutual respect:  treat others as you want to be treated.  Children gain respect through interaction with caring adults who show and value their individual personalities. Positive, caring and polite behaviour will be encouraged and praised at all times in an environment where children learn to respect themselves, other people and their surroundings.


What we do:  Provide opportunities to consult parents, valuing individuality.


Evidence:  Drop in sessions, celebrations, ethos/statement.


·         Toleranceof those of Different Faiths and Beliefs:   we aim to enhance children’s understanding of different faiths and beliefs by participating in a range of celebrations throughout the year.  Children have the opportunity to dress-up in clothes and try foods from other cultures and we encourage parents and carers to participate and support.


What we do:  To combat discrimination through awareness, role model behaviour and attitudes towards others.


Evidence:  Parental involvement, small group work, circle time.




  • Shine will ensure that all staff and volunteers will be trained in at  least the minimal of

   “Introduction to Child Protection and Safeguarding Children Training” as and when available via Norfolk’s Safer Programme


  • Shine will ensure a minimum of two staff will be trained in “ Designated Safeguarding Officer”
  • Shines safeguarding trustee will also attend training and any updates when available. 



Key Legislations and Guidance


·         Working Together 2015

·         Childrens Act 2004

·         Childrens Act 1989

·         What to do if you’re worried a child is being abused

·         Framework for the assessment of children in need and their families


Publication guidance available


·         What to do if you’re worried a child is being abused – summary booklet.

·         Safeguarding disabled children

·         Working together to safeguard children (March 2015)

·         MASH – Multi Agency Safeguarding Hub (A guide for professionals) leaflet

·         Safeguarding children in whom illness is fabricated or induced

·         Norfolk threshold guide

·         Safeguarding in early years and education folder



Other Relevant Shine policies


·         1.3 Equal opportunities

·         1.4 data protection policy

·         1.8 Sen and inclusion policy

·         1.9 Behaviour policy

·         1.10 Medicines policy

·         1.14 Camera, video and mobile phone policy

·         1.30 Touch policy

·         1.32 Social networking site policy

·         1.37 Anti-Bullying Policy

·         1.39 Outing Policy

·         1.48 DBS policy

·         1.52 Staff outside working policy

·         1.54 Admissions policy

·         1.55 Personal care policy

·         1.61 Safer Recruitment Policy

·         1.71  British Values & The  Prevent Duty

·         3.1 Complaints procedure

·         3.4 GEEP (general emergency evacuation plan)

·         3.5 Lost and escaping children procedure

·         3.6 Uncollected children procedure


Copies of this policy will be made available to parents and carers on request



Contact numbers for Advice or Referrals


·         24-hour customer service centres 0344-800-8020 and state you are calling regarding a child protection issue.

·         Norfolk Police 101

·         Local Authority Designated Officers ( LADO) can be contacted on : 01603-223473



Approved by Manager     Belinda Crayston 










Evaluation and review

This policy and the way it operates will be reviewed annually


March 2016